If you meet the requirement, please call/Whatsapp:

Mr Andy (Recruiter)

Mobile: +6016 4916868

Role : COMMERCIAL MANAGER / EXECUTIVE

REPORTING

• Reports directly to Chief Commercial Officer (CCO)

KEY RESULTS

• Profitable growth in market share and customer wallet share

• Positive growth in company branding and market presence

MARKET FOCUS

• International and Domestic Carriers

COMMERCIAL TEAM VALUES

Relationships & Respect

• Inspire customers and colleagues through positive actions and professionalism

• Build strong relationships with internal teams, customers, suppliers, and stakeholders

• Practice mutual respect, teamwork, patience, and accountability

• Add value to others and contribute positively to the organization

Responsive & Communicative

• Remain contactable and responsive to internal and external stakeholders

• Address challenges proactively and work collaboratively to resolve issues quickly

• Communicate problems early and clearly to avoid disruptions and build trust

Plan, Prioritise & Progress

• Maintain organized task lists and prioritize growth driven activities

• Focus on continuous progress rather than perfection

• Encourage innovation and create fresh, engaging experiences for customers and partners

Attention to Detail

• Deliver accurate and professional work with strong attention to detail

• Maintain high standards in reporting, contracts, communication, and execution

• Demonstrate strong work ethic and accountability from start to finish

Relentless Follow Up for Results

• Take ownership of responsibilities and outcomes

• Propose solutions instead of only highlighting problems

• Ensure timely follow up on contracts, projects, approvals, and deliverables

• Drive projects to completion while meeting deadlines and commercial objectives

Humility & Teachability

• Be open to learning, collaboration, and feedback

• Share knowledge with team members and contribute to collective success

• Maintain humility, professionalism, and willingness to improve continuously

JOB DESCRIPTION

New Business

• Meet competitor handled airlines to establish relationships and gather market intelligence

• Identify potential airline customers and build relationships with both local and overseas management teams

• Prepare and submit quotations tailored to customer requirements

• Coordinate airline visits and personally host guests during airport visits

• Present and promote the company as the preferred handling and service solution for airlines

• Support negotiation processes to secure competitive commercial rates

• Facilitate contract finalization and expedite signing processes

Contract Renewal

• Monitor contract timelines and identify opportunities for renewal discussions

• Review customer profiles, business volume, and revenue performance

• Develop renewal strategies and successfully renew contracts and rates

• Encourage customers to adopt additional services to increase wallet share

• Support development and implementation of innovative service offerings

Customer Service

• Monitor market share and revenue yield while driving growth

• Support airline customers operationally and act as customer advocate internally

• Build and strengthen relationships with airline headquarters and key stakeholders

Commercial Administration

• Coordinate with Operations and Finance teams regarding new contracts and customer requirements

• Maintain accurate and updated contract records and documentation

• Update Finance on new and renewed contract rates and contract periods

• Prepare monthly reports, study reports, and commercial analysis

• Conduct audits to ensure billing accuracy according to contractual agreements

• Facilitate resolution of billing disputes and operational issues

• Monitor customer feedback and operational responses with proper follow up

• Prepare annual commercial budgets

• Monitor competitor activities and market developments

Branding

• Coordinate with Corporate Communications on customer updates, service developments, and company announcements

• Ensure proper use of company branding, logo, and corporate identity

• Source and recommend suitable corporate gifts and branding materials

• Coordinate festive gift selections and distributions

• Support inaugural celebrations for customers’ first handled flights

• Assist in organizing and hosting corporate functions and events

QUALITIES

• Pleasant and professional appearance

• Mature, energetic, sincere, humble, and emotionally intelligent personality

• Strong relationship building and interpersonal skills

• Ability to convert business relationships into commercial opportunities

• Self motivated and capable of working independently

• Strong leadership and cross functional teamwork abilities

• Ability to work under pressure and meet deadlines

• Detail oriented, organized, and professional in execution

• Fast learner with strong problem solving mindset

• Open to new ideas and positive changes with strong integrity and drive for excellence

• Potential to be developed into higher management roles

• Need to be able to speak fluent Chinese

SKILL SET

Microsoft Office

• Proficient in Microsoft Excel, Word, and PowerPoint including data management and reporting functions

Analytical Skills

• Ability to analyze market statistics and present findings professionally and coherently

Financial Understanding

• Ability to understand revenue concepts, profitability principles, and commercial calculations

Communication & Negotiation

• Excellent English communication, presentation, writing, and negotiation skills

• Ability to prepare professional reports, customer responses, and marketing related content

Planning & Execution

• Ability to plan, coordinate, and execute corporate events and commercial activities effectively

ADDED ADVANTAGES

• Existing relationships with airline managers and industry stakeholders

• Familiarity with IATA AHM and SGHA standards

• Knowledge of ground handling operations