Role Introduction

Reports to: Business Transformation Manager

The Business Readiness Manager leads the implementation, cutover, and operational readiness activities for the Crew Tracking System Programme, ensuring a safe transition from design and testing through go-live, hypercare, and business adoption. Working closely with business stakeholders, operational teams, and vendors, the role develops implementation strategies, readiness frameworks, cutover plans, training, communications, and support models. The position ensures the new crew tracking solution meets operational requirements and is effectively embedded into daily airline operations. Acting as a bridge between business, operational, and technical teams, the role coordinates readiness activities across Crew Operations, Flight Operations, Inflight Services, IT, and other impacted functions.

Key Responsibilities

• Develop the end-to-end implementation strategy covering testing, training, cutover, go-live, stabilisation, and hypercare activities

• Define and manage the implementation roadmap including milestones, dependencies, readiness criteria, and deployment approach

• Lead business cutover planning and execution, ensuring all activities are coordinated, rehearsed, and successfully delivered

• Establish operational readiness frameworks and assess readiness across people, processes, technology, data, training, and support

• Manage go-live governance and approval, ensuring readiness gaps, risks, and dependencies are resolved before deployment

• Partner with vendors and business stakeholders to ensure the crew tracking solution meets operational requirements and business objectives

• Drive future-state process implementation, including operating procedures, target operating models, business rules, and workflow validation

• Develop and deliver training, communications, and change readiness activities to prepare users for new processes and system functionality

• Lead go-live support and hypercare, overseeing command centre activities, issue resolution, escalation management, and operational stabilisation

• Transition the solution to steady-state operations, conducting post-implementation reviews, capturing lessons learned, and handing over to business and support teams

Requirements

• Experience operating in a 24/7 airline environment, with exposure to platforms such as CAE Flightscape, Jeppesen, or equivalent crew management solutions being highly desirable

• Strong expertise in airline crew tracking and crew management, including scheduling, disruption management, operational control, and crew operations

• Thorough understanding of mission-critical system implementations, covering testing, cutover, operational readiness, go-live, stabilisation, and hypercare

• Knowledge of crew tracking systems and processes, including roster legality, integrations, business process design, and operational workflows

• Proven ability to plan and execute complex implementations, cutovers, and operational readiness activities in high-risk environments

• Experience managing go-live transitions and rollout strategies, including phased, pilot, parallel-run, and big-bang deployment approaches

• Strong analytical, problem-solving, stakeholder management, and communication skills, with the ability to influence and drive decisions

• Ability to work effectively with vendors and business stakeholders, challenging solutions and translating operational requirements into practical outcomes

• Significant hands-on experience delivering crew tracking or crew management system implementations within airlines, aviation technology providers, or specialist consultancies

• Proven track record leading business readiness, data migration, integration readiness, operational scenario validation, and user acceptance activities