Accountabilities

• Proactively maintain, update, and continuously enhance the central repository of all cargo supplier contracts, ensuring accuracy, traceability, and full adherence to corporate governance standards throughout the contract lifecycle.
• Support sourcing initiatives and RFP processes involving third‑party suppliers at both new and existing stations, ensuring all contractual documentation, approvals, renewals, and compliance requirements are properly managed and governed.
• Facilitate and oversee supplier onboarding and offboarding processes, ensuring that contractual obligations, operational readiness, and required training are completed, documented, and retained in line with established policies.
• Own and maintain supplier communication channels, ensuring timely dissemination of corporate updates, policy changes, procedural revisions, and operational guidance to maintain alignment and transparency.
• Prepare and maintain Management Information System (MIS) reports for the Customer Experience function, translating data into actionable insights and visual dashboards to support decision‑making and executive presentations.
• Maintain accurate records of meeting minutes, monitor follow‑up actions, and ensure timely closure of assigned action items to support effective governance and cross‑functional alignment.

Education & Experience 



• Bachelor’s degree in a commercial or related discipline. Further education in logistics/aviation management is an advantage.
• Minimum 3 years of experience in a similar role within the airline or cargo industry.
• Understanding of cargo commercial & operations processes and industry standards.
• Experience in business analysis within the aviation industry.
• Strong proficiency in Microsoft Office Suite- Excel, Word, PowerPoint- with advanced capabilities in structuring presentations.
• Data visualization and reporting skills; ability to build clear, executive-ready presentations.
• Strong analytical and problem-solving abilities with the capability to translate raw data into meaningful insights.
• Demonstrates an in-depth understanding of supplier contracts and associated obligation