JOB DESCRIPTION

Business Analyst – IT Systems supports and manages key airline operational applications. The role also works closely with business teams to understand requirements and help improve system usage and processes.

KEY RESPONSIBILITIES

• Support and administer airline systems such as Crew Portals, AIMS, AMOS and other airline products.

• Support requirements related to airline systems such as PSS, DCS, flight operations, crew systems, corporate applications

• Manage user access: create users, assign roles, and perform access reviews

• Work with Operations, Crew, Engineering, and Finance teams to understand system needs

• Gather and document business requirements from various functional stakeholders.

• Support analysis of business processes across airport operations, flight operations, commercial, finance, and corporate functions

• Assist in preparation of BRDs, FRDs, user stories, process flows, and basic data models

• Participate in solution design discussions and requirement walkthroughs

• Support system testing activities including UAT planning, test case preparation, execution, and defect tracking.

• Coordinate with IT teams, vendors, and third-party partners for requirement clarification

• Assist in change management activities including SOP updates, training material preparation, and post-implementation support

• Create and maintain accurate documentation and support audits and compliance requirements.

JOB REQUIREMENTS

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field.

PROFESSIONAL EXPERIENCE

• 2–3 years of experience in Business Analysis, IT or related roles in an airline or aviation domain of an IT company.

Competencies Required :

• Basic understanding of SDLC, Agile, or Waterfall methodologies.

• Familiarity with Jira, Confluence, or similar tools is preferred.

• Strong analytical and documentation skills.

• Good communication and stakeholder coordination abilities.

• Attention to detail and problem-solving skills.

• Ability to work in a fast-paced, 24/7 airline operational environment.