Role Introduction

Key Responsibilities

• Deliver a seamless baggage experience to our customers

• Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk

• Ensure any problems with baggage are dealt with quickly and with minimum disruption possible

• Offer alternative solutions to settle baggage claims and render assistance to our passengers

• Trace missing baggage thoroughly

• Arrange delivery of mishandled bags to passenger promptly

Requirements

• Right to work in Hong Kong

• Minimum age of 18

• Item 3 of 8, High school graduate or above

• Good command of spoken and written English and Cantonese. Proficiency in Putonghua is an added advantage.

• Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive package

• Flexibility to work on shift schedules (including overnight, weekend and public holidays)

• Customer service-oriented attitude and good communication skills

• Item 8 of 8, As this is a Safety Sensitive Role, appointment is subject to passing a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Being part of a world-class service brand to be proud of

• World-class training and structured career progression path

• A safe and collaborative working environment which embraces a diverse and inclusive culture

• Special allowance(s) is entitled to overnight and public holiday shifts

• Medical coverage & other flexible benefits

• Flexible retirement scheme

• Discounted travel for you and your family