Job Description:

Projects:

• Work closely with outsourced service providers in driving Logistics & Fulfillment related projects and improve operational performance.
• Project management, lead and assist in the planning and implementation of Logistics and Fulfillment related projects.
• Draw up project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks, and resources.
• Ensure that the project status, issues, and changes made are communicated to internal and external stakeholders and appropriate parties are documented appropriately.

Daily Operations:

• Supporting the Operations Manager, manage the day-to-day In-Airport Collection Centres operations for the E-Commerce business under Changi Airport Group, iShopChangi.
• Manage the end-to-end workflow of iShopChangi with Merchants - order management and fulfilment operations.
• Create Operational SOPs for internal and external reference, provide continuous improvement to existing SOPs with close follow up on the implementation of SOPs.
• Manage 1st level escalation on day-to-day operational matters.
• Support administratively in areas of budget management and corporate procurement processes (i.e., sourcing of suppliers, processing of invoices and procurement of supplies for Logistics & Fulfillment usage).
• Any other duties assigned by the Operations Manager.

Requirements:

• Degree in Business, Engineering, Supply Chain management or relevant disciplines.
• Experience in order fulfilment / project coordination / logistics.
• Preferable to have experience in managing expectations and communicating with stakeholders and handling various business process related projects.
• Have excellent verbal, written, presentation and communication skills.
• Able to work effectively and efficiently towards goals in a complex and diverse environment.
• Strong logical thinking and problem-solving skills.
• Good team player, highly motivated, positive attitude and eager to learn.
• At least 4 years of working experience required.
• Prior experience in E-Commerce Operations management will be an advantage.