• Shape the capability of frontline airport teams through impactful training, coaching and development programs delivered across the Jetstar network.
• Play a key role in operational readiness, supporting new airport launches, upskilling initiatives and workforce capability across multiple ports and locations.
• 12 Month Fixed-Term Opportunity - Reviewing applications from Sydney, Melbourne, Brisbane and Perth

As an Airport Training Specialist, you'll be responsible for delivering training and capability programs that support safe, consistent and customer-focused airport operations across the network. Working closely with Ground Service Providers, Airport Operations leaders and Above Wing teams, you'll play a key role in developing frontline capability through training delivery, coaching, upskilling initiatives and workforce development programs. From supporting new airport start-ups through to driving ongoing capability improvement, you'll help ensure our people have the skills, knowledge and confidence to perform at their best.

This is a highly visible role with significant stakeholder engagement and regular domestic and international travel. It's ideally suited to someone who enjoys working with people, facilitating learning, influencing operational outcomes and being involved in the delivery of real-world training solutions.

The core responsibilities of this role will be:

• Deliver engaging operational training programs across Jetstar's airport network.
• Facilitate onboarding, recurrent, compliance and skills development programs for frontline airport teams.
• Support new airport start-ups, operational readiness activities and workforce mobilisation projects.
• Coach and mentor team members and operational leaders to strengthen capability and performance.
• Identify capability gaps and work with stakeholders to develop targeted learning solutions.
• Lead upskilling and development initiatives that support operational excellence and service delivery.
• Partner with Ground Service Providers and Above Wing stakeholders to maintain consistent operational standards across the network.
• Evaluate training effectiveness and implement continuous improvement initiatives.
• Support the delivery of training associated with new procedures, operational changes and business improvement projects.
• Travel across the network to deliver training, support stakeholders and ensure operational readiness.

To be considered, key skills will include:   

• Experience delivering training, facilitating workshops or leading capability-building initiatives in an operational environment.
• A background in aviation, airport operations, customer service or ground operations.
• Outstanding communication and presentation skills, with the ability to engage diverse audiences.
• Demonstrated experience coaching, mentoring and developing frontline employees.
• Strong stakeholder management skills with the ability to build relationships across multiple operational teams.
• A passion for developing people and driving capability outcomes.
• Ability to work independently, adapt to changing operational priorities and travel extensively.
• Certificate IV in Training & Assessment (TAE) highly regarded.