JOB DETAILS

• Work type: Full-time

• Location: Abu Dhabi, United Arab Emirates

JOB DESCRIPTION

SYNOPSIS

• Ready to take your career to new heights? Dream big, fly higher, join Etihad.

• As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines.

• The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. This hands-on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security, preparing you for a future leadership role in aviation

WHAT TO EXPECT

• This three-to-four-year development programme will provide you with the skills needed for a role in airport ground operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.

WHAT YOU’LL ACHIEVE

• You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport.

• This ensures you gain a well-rounded experience across critical areas of the operation.

ACCOUNTABILITIES

• Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.

• Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.

• Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication.

• Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests.

• Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

WHY CHOOSE ETIHAD?

• At Etihad, we’re committed to developing the next generation of aviation leaders. With world-class training, mentorship, and on the job experience, you’ll gain the experience and skills needed to thrive in a dynamic industry.

QUALIFICATIONS

• UAE National aged 19+ with a valid family book

• Have completed a minimum of a High School Diploma (accredited by the UAE Ministry of Education)

• Are fluent in English

• Have experience in a customer service position (preferred)

• Are able to work on shift-based schedules

• Can wear the Etihad uniform with pride

• Completed or permanently exempted from UAE National Service (males only)