Accountabilities

• Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
• Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation
• Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays
• Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring
• Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Perform the role of Local Security Contact Officer
• Additional responsibilities defined in full JD on intranet

Education & Experience

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of leadership, project management and business solutions skills
• Minimum 7-9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice
• Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required
• Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels
• Previous regional or international exposure highly advantageous