We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and heart.

Based in the Virgin Australia Brisbane Head Office, we’re looking for an Airport & Lounge Product Experience Lead to shape, develop and deliver the physical products and experiences that define the Virgin Australia airport journey — from arrival and check-in through to our lounges, boarding and arrival at destination.

This is a hands-on product development role focused on identifying opportunities, designing new products and experiences, building partnerships and taking concepts from idea through to implementation. You’ll work closely with airport operations, frontline teams, commercial teams, suppliers and external partners to create products and experiences that are desirable for our guests, commercially viable and operationally practical.

What you’ll be doing

Reporting to the Head of Product Development and Delivery, you’ll help shape and deliver Virgin Australia’s airport and lounge product strategy.

You’ll own the end-to-end development of priority products and experiences across our airport and lounge portfolio, balancing guest needs, commercial opportunity, operational feasibility and safety.

You’ll be responsible for:

• Identifying opportunities for new and improved physical airport and lounge products, services and experiences based on guest needs, customer insights, market trends and operational opportunities.
• Leading the end-to-end product lifecycle from opportunity identification, research and concept development through to business case, design, partner selection, implementation, launch and optimisation.
• Developing product concepts and experiences that improve the guest journey while being practical for frontline and operational teams to deliver.
• Building and managing strong relationships with external partners, suppliers, airport stakeholders and internal teams to bring new products and experiences to life.
• Developing business cases, commercial recommendations and investment proposals for new products and enhancements.
• Working closely with design, commercial, operational and frontline teams to test and refine concepts before launch.
• Leading cross-functional initiatives from early concept through to delivery, ensuring products are implemented effectively across the network.
• Supporting frontline teams through product implementation, including clear communication, operational readiness and adoption.
• Monitoring product performance through customer feedback, operational data and commercial measures, and identifying opportunities for continuous improvement.
• Preparing insights, recommendations and updates for senior stakeholders.