Key Responsibilities

Outstanding Product and Services

• Provide the highest possible quality of services for our customers at any touch pointDeliver thoughtful service on a daily basis to create genuine connection and memorable experiences for our customers

People and Team

• Strive for good teamwork and fully participate as a supportive and collaborative team playerSupport other team members (suppliers and stakeholders included) to deliver services and products to company standardsDemonstrate ownership and proactivity for own development and learning

Cost Efficiency and Productivity

• Support administration duties as required

Safety First, Quality Always (operations team)

• Rigorously execute corporate safety, security and complying with regulatory requirements and established standardsAchieve absolute operational integrity with zero safety defects and security infringements

Operational Excellence (operations team)

• Achieve operational excellence being on time and error freeGain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks

Crisis Management Capability and Preparedness (operations team)

• Familiarity with station contingency local disruption plans and fall-back proceduresFollow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experienceEnsure our customers are cared for, informed during disruption and offered choice whenever possible

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

• Post-secondary educationStrong command of written and spoken Japanese and EnglishStrong sense of responsibility and acts as a supportive team player
• Strong interpersonal skills with a demonstrable service orientated mind-set
• Can perform daily operations (multi-tasking ability) up to company standards
• Adapts to constant change, for example process, technology, regulations, working across other departments
• Knowledge of MS Word, Excel, PowerPoint and MS Teams
• Must have the legal right to live and work in Japan