Job Description 

MAIN OBJECTIVE OF ROLE

To provide VIP treatment to business-class passengers, ensuring their comfort and satisfaction by anticipating and fulfilling their needs and preferences ensuring a seamless and stress-free experience for Business class passengers from arrival to departure, and enhancing their overall travel experience, and meets and assists Business class passengers at all touch points, ensuring a seamless and stress-free experience for Business class passengers from arrival to departure, transferring and enhancing their overall travel experience. 

KEY RESPONSIBILITIES

• Welcomes business-class passengers upon their arrival at the airport and assist them with check-in procedures, luggage handling, and any special requests or requirements.
• Provides personalized services to business-class passengers through security checkpoints, immigration, and to the Business class lounges / departure gates.
• Offers assistance and support to passengers throughout their airport journey, including providing information on flight schedules, airport facilities, and amenities.
• Meets and assists Business class passengers at all touch points and ensures that all their requirements are prioritized.
• Addresses and escalates any issues or concerns raised by passengers promptly.
• Liases with airport staff and other relevant stakeholders to coordinate services and ensures a smooth transition for business-class passengers.
• Adheres to all safety and security protocols and regulations to ensure the well-being and security of passengers at all times.
• Maintains accurate records of passenger interactions, feedback, and any incidents or issues encountered during duty hours.
• Provides support by effectively executing assigned tasks or responsibilities.

QUALIFICATIONS

• Associate Degree (2 years)
• Fluent in English
• Microsoft Office
• Years with qualifications: 0 - 2 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)