Key Responsibilities:

a) Customer Account Management

• Update approved customer credit lines
• Maintain customer accounts in SAP by updating approved credit lines & payment terms
• Follow and limit credit risk by releasing customer orders based on an

assessment of overdue invoices and their maturity as well as the credit usage

• Making sure that administrative bank guarantees such as letter of credits are always in place by on-time renewal
• Keep track of incoming payments of customers, post them timely to their accounts and apply them to outstanding invoices based on customer instructions
• Apply credit notes to customer invoices
• Maintain concise customer accounts by clearing invoices with payments and inserting appropriate references

b) Communication with customers

• Produce and provide customer account statements on a monthly basis as well as on request
• Obtain customer financial statements for the Head of Finance to assess customer solvency and AES credit risk and whether or not a credit line can be established.
• Ensure on time payments from customers by communication through e-mail or video calls

c) Debt Recovery

• Follow up with customers on overdue invoices in a friendly and diplomatic way and persuade them to pay overdue invoices.
• Initiate and follow-up the application of advanced payments (‘cash on delivery’).
• Make sure that rescheduled debt instalments are paid
• Prepare claims for submission to AES’ credit insurers or external recovery providers
• Collect and analyse customer disputes (invoicing, pricing, logistics, defective equipment, etc.), forward them to the appropriate technical and commercial services, arrange meetings to follow up on the resolution and/or response tothe customer

About you

• Degree in Finance, Economy, Foreign languages with 2 years of job experience
• The right to live and work in Singapore without any restrictions on employment or travel
• Ability to verbally communicate effectively with customers and employees of the organization and build trustful relationships
• Problem solving and analytical skills
• Proficient in SAP R/3 Modules FI/CO
• Very good MS Office, advance excel, PBI, and PC skills
• This role requires strong communication skills in English and French due to interaction with clients in these markets. Knowledge of Chinese or Italian will be an advantage.
• Time management and organization skills
• Attention to detail and thoroughness