Summary of Position

The Assistant Client Responsible Manager (ACRM) position is dedicated to the project and provides support to the CRM Team in aircraft account management, accommodating all types of client requests (non-trip related). This ACRM position requires working alongside with the Client Aviation Manager (CAM) and the Client Support Executive (CSE) to resolve any issues related to Crew, Operation, Maintenance, Insurance and Client Complaints.

Job Responsibilities:

• Assist and coordinate with aircraft management client accounts during the contract.
• Assist in maintaining close relationships with a portfolio of ultra-high net worth clients related to aircraft management.
• Assist in monitoring client accounts and provide suggestions when needed.
• Monitor the aircraft's financial status to ensure every dollar spent by the customer is justified.
• Support and coordinate business development activities with an aim to expand the fleet of managed aircraft in the Southeast Asia region.
• Support and coordinate process streamlining projects to achieve a more efficient internal workflow.
• Opportunity for promotion to a ‘Standard’ CRM position after the probation period, contingent upon outstanding performance during that time.

Requirements:

• Bachelor's degree or equivalent professional qualification.
• At least 3 years of experience in a customer relationship-related role.
• Experience in the Commercial Aviation industry is preferred; a Corporate Aviation background is a plus.
• Ability to work collaboratively in a team environment.
• Flexibility to work extended hours during peak project phases or deadlines.
• Must be able to communicate in English and Chinese. Other Asian languages are a plus.
• Applicant must be a Singapore Citizen or Permanent Resident.