You will:

• Identify and shape AI use cases in collaboration with business SMEs.
• Redesign workflows for effective human-AI collaboration.
• Partner with engineering teams to deliver AI solutions.
• Drive adoption and continuous optimisation post-launch.
• Embed the voice of the customer in AI solution design and establish feedback loops for continuous improvement.
• Ensure compliance across data privacy, security, and safety policies.
• Lead change management and training initiatives to embed new ways of working.

You’ll be great in this role if you have…

• Bachelor’s degree in Business, Information Systems, or Digital Transformation (or equivalent experience).
• Strong understanding of modern AI concepts (LLMs, RAG, agents, prompting strategies).
• 5+ years delivering technology-enabled transformation or digital product delivery in complex organisations.
• Proven experience taking AI or automation initiatives from concept through to production and adoption.
• Excellent stakeholder engagement and communication skills.
• Familiarity with compliance, governance, and operational resilience.

Desirable:

• Certifications in change management (e.g., Prosci) and AI technologies (AWS, Google, Microsoft).
• Experience in aviation or operationally intensive environments.

We’re committed to looking after you, with some of the best benefits and conditions in the in

dustry – including (but not limited to):



• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.