Key Responsibilities

• Actively solicit feedback and concerns from management and employees
• Coordinate and facilitate consultative meetings with frontline staff to promote engagement
• Support section heads in managing staff and suggest initiatives to enhance teamwork
• Engage representatives with the support of the relevant teams
• Establish and develop performance management processes and tools for the team
• Oversee cases related to disciplinary and performance issues, ensuring fair handling
• Develop internal recognition programs for frontline teams to boost morale
• Manage the performance of frontline employees through monitoring and counseling
• Collaborate with recruitment teams on new hires and internal promotions
• Support talent development initiatives and identify learning needs for the team

Requirements

• Minimum of seven years of experience in people and performance management for frontline teams
• Experience in airport operations with an understanding of team culture and dynamics
• Proven skills in effective coaching and counseling to support employee development
• Knowledge of performance management systems and processes for effective implementation
• Strong leadership abilities with a focus on long-term performance improvement strategies
• Fluency in written and spoken English, with spoken Cantonese as a requirement
• Excellent team player with polished communication and interpersonal skills
• Strong analytical, coordination, planning, and organizational skills
• Proficiency in Microsoft applications for daily tasks and reporting
• Willingness to work extra hours, shifts, and flexible schedules as needed